Terms of Service

GoGreenGuru – TERMS OF USE POLICY

Welcome to GoGreenGuru

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, Information Security and Privacy Policy and Terms of Use for access or usage of www.gogreenguru.com, www.gogreenguru.in, www.gogreenguru.org websites.

The domain names www.gogreenguru.com www.gogreenguru.in, www.gogreenguru.org (hereinafter referred to as “Website” or “Websites”) is owned by Go Green Guru Sustainability Solutions Private Limited, a private company incorporated under the Companies Act, 2013 and having its registered office at C9, Organo Naandi, H#4-61, Sy#146-152, Venkapally-Bakaram Road, Aziz Nagar, Himayath Nagar PO, Hyderabad-500075 (hereinafter referred to as “GoGreenGuru”)

Please read the conditions contained herein carefully before using the Website(s). These Terms of Use (“Terms”) including the applicable policies which are incorporated herein by way of reference, govern your access to and use of our current or future services, including our various resources, services, products, tools, SMS, APIs, email notifications, applications, buttons, widgets, ads and commerce services (collectively, the “Services”), and any information, text, links, graphics, photos, images, audio, videos, infographics, animations, training materials or other materials or arrangements of materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content”). By mere access/use of the Services you agree to be bound by these Terms and you shall be contracting with Go Green Guru Sustainability Solutions Private Limited and these terms and conditions including the policies constitute your binding obligations, with GoGreenGuru. These Terms affect your legal rights and obligations. If you do not agree to be bound by all of these Terms, do not access or use the Services.

There may be times when we offer a special feature that has its own terms and conditions that apply in addition to these Terms. In those cases, if there is any conflict between the terms specific to the special feature and these Terms, then such special terms shall override these Terms.

For the purpose of these Terms, wherever the context so requires ‘You’ or “User” or “Subscriber” or “Customer” shall mean any natural or legal person who accesses or browses or surfs the Website(s) or has agreed to become a member of the Services by providing Registration Data while registering on the Services as Registered User using the computer systems or mobile phones. GoGreenGuru allows User to surf the Services without registering on the Services. The term “we”, “us”, “our” shall mean Go Green Guru Sustainability Solutions Private Limited.

When you use any of the Services, including but not limited to, browsing, reading, viewing, listening, giving reviews, feedbacks or comments, posting content, participating in discussions, shopping and purchasing products and services, buying subscriptions, etc. on the Websites or attending events, trainings, seminars, webinars and workshops, etc. through the Websites, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into these Terms and shall be considered as part and parcel of these Terms. As long as you comply with these Terms, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Services.

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE(S) INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms, you also accept and agree to be bound by the GoGreenGuru Information Security and Privacy Policy.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND GOGREENGURU WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Account, Password and Security

Who May Use the Services

Use of the Services is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Services. If you are a minor i.e. under the age of 18 years, you shall not register as a member of GoGreenGuru and shall not transact or use our Services. As a minor if you wish to use or transact on Services, such use or transaction may be made by your legal guardian or parents on the Services. GoGreenGuru reserves the right to refuse to provide you with access to the Services if it is brought to GoGreenGuru’s notice or if it is discovered that you are under the age of 18 years.

If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Terms, in which case the words “you” and “your” as used in these Terms shall refer to such entity.

Privacy

Please review our Information Security and Privacy Policy, which also governs your visit to GoGreenGuru Websites, to understand our practices. Our Information Security and Privacy Policy describes how we handle the information you provide to us when you use our Services. You understand that through your use of the Services you consent to the collection and use (as set forth in the Information Security and Privacy Policy) of this information, including the transfer of this information to Bluehost.in and/or Endurance International Group (India) Private Limited, and/or other countries for storage, processing and use by GoGreenGuru. If you object to your information being transferred or used, please do not use the website(s).

Your Account

If you use the Website(s), you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account section of the Website. GoGreenGuru reserves the right to refuse access to the Website, terminate accounts, remove or edit content at any time without notice to you.

Access to GoGreenGuru Websites

We will do our utmost to ensure that availability of the Website(s) will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website(s) may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

Services Offered

GoGreenGuru offers a number of internet-based services on their Website(s). One such Service enables Users to purchase of products, digital or downloadable products, and services, subscriptions to products, services, magazines, newsletters, blogs, etc., admissions to events, trainings, seminars, workshops, webinars, etc., (collectively, “Products”). Another Service allows the User to browse, read and contribute content including but not limited to articles, stories, poetries, guides, interviews, reviews, comments, links, and to browse, contribute, view and/or listen to audio-visual content including but not limited to images, photos, artworks, audio clips, podcasts, videos, animation, graphics, infographics, etc., and related links (collectively, “Content”). The Website(s) also offers the Service to form, contribute or participate in social community groups and forums, post or share information, Content, or links to Content, start or participate in discussions, raise questions or provide answers to questions raised, conduct and publish opinion polls, organize petitions and solicit online support for petitions, organize, promote or participate in events, drives, workshops, training, seminars, webinars etc., (collectively, “Groups & Forums”) .

Using the Services

Please review the GoGreenGuru FAQs, Submission Guidelines and FAQs, Community Guidelines which are part of the Terms of Use Agreement and outline what is allowed and what is prohibited on the Services. You may use the Services only in compliance with these Terms and all applicable laws, rules and regulations.

Our Services evolve constantly. As such, the Services may change from time to time, at our discretion. We may stop (permanently or temporarily) providing the Services or any features within the Services to you or to users generally. We also retain the right to create limits on use and storage at our sole discretion at any time. We may also remove or refuse to distribute any Content on the Services, limit distribution or visibility of any Content on the service, suspend or terminate users, and reclaim usernames without liability to you.

In consideration for GoGreenGuru granting you access to and use of the Services, you agree that GoGreenGuru and its third-party providers and partners may place advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others. You also agree not to misuse our Services, for example, by interfering with them or accessing them using a method other than the interface and the instructions that we provide. You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, GoGreenGuru’s computer systems, or the technical delivery systems of GoGreenGuru’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by GoGreenGuru (and only pursuant to the applicable terms and conditions), unless you have been specifically allowed to do so in a separate agreement with GoGreenGuru (NOTE: crawling the Services is permissible if done in accordance with the provisions of the robots.txt file, however, scraping the Services without the prior consent of GoGreenGuru is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, denial of service attacks, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of GoGreenGuru, its users and the public. GoGreenGuru does not disclose personally-identifying information to third parties except in accordance with our Information Security and Privacy Policy.

If you use advertising features of the Services, you must agree to our GoGreenGuru Master Services Agreement (https://gogreenguru.com/ads-terms).

Terms for Services and Content

You are responsible for your use of the Services and for any Content you provide, including compliance with applicable laws, rules, and regulations. You should only provide Content that you are comfortable sharing with others.

Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive. All Content is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content.

We reserve the right to remove Content that violates the Terms of Use, including for example, copyright or trademark violations or other intellectual property misappropriation, impersonation, unlawful conduct, or harassment. Information regarding specific policies and the process for reporting or appealing violations can be found in our Help Center (https://.gogreenguru.com/gogreenguru-portal-faqs/#reporting).

If you believe that your Content has been copied in a way that constitutes copyright infringement, please report this by visiting our Copyright reporting form (https://.gogreenguru.com/gogreenguru-portal-faqs/#copyright) or contacting our designated copyright agent at:

Guru Sangameshwar
grievance@gogreenguru.com

Sale/ Purchase of Products

The Products can be purchased through the Website(s) through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like Cancellation policy, Exchange policy, Returns & Refunds policy, Shipping Policy etc. (which are found under the Information tab on the footer of the Website(s) and all of which are incorporated here by reference). It is clarified that at the time of creating a return request, Users are required to confirm (via a check box click) that the Product being returned is unused and has the original tags intact. If the Product returned by the User is used, damaged or if the original tags are missing, the User’s return request shall be declined, and the said Product shall be re-shipped back to the Customer. In the event that the return request is declined, the User shall not be eligible for a refund, and GoGreenGuru assumes no liability in this regard. Further, in the event that the User fails to accept the receipt of the said re-shipped Product, the User shall continue to be not eligible for a refund, and GoGreenGuru assumes no liability with respect to the return or refund for the said re-shipped Product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

Your Rights and Grant of Rights in the Content

You retain your rights to any Content you submit, post or display on or through the Services, unless the content is generated as part of employment, internship or contract or any such arrangement. What’s yours is yours — you own your Content (and your incorporated audio, photos and videos are considered part of the Content). If the content is generated as part of the employment, internship, internship, contract, work for hire, or paid assignment, then the copyright of the content rest with GoGreenGuru.

By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods now known or later developed (for clarity, these rights include, for example, curating, transforming, and translating). This license authorizes us to make your Content available to the rest of the world and to let others do the same. You agree that this license includes the right for GoGreenGuru to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organizations or individuals for the syndication, broadcast, distribution, promotion or publication of such Content on other media and services, subject to our terms and conditions for such Content use. Such additional uses by GoGreenGuru, or other companies, organizations or individuals, is made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services as the use of the Services by you is hereby agreed as being sufficient compensation for the Content and grant of rights herein.

GoGreenGuru has an evolving set of rules for how our partners can interact with your Content on the Services. These rules exist to enable an open ecosystem with your rights in mind. You understand that we may modify or adapt your Content as it is distributed, syndicated, published, or broadcast by us and our partners and/or make changes to your Content in order to adapt the Content to different media.

You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any Content that you submit, post or display on or through the Services. You agree that such Content will not contain material subject to copyright or other proprietary rights, unless you have necessary permission or are otherwise legally entitled to post the material and to grant GoGreenGuru the license described above.

Online Platform for Communication

You understand and acknowledge that the Website(s) is an online platform that enables you to purchase products listed on the Website(s) at the price indicated therein at any time from any location. You further understand and acknowledge that the Website(s) only enables the Users to utilise the meet and interact with one another for their transactions on the Website. You agree and confirm that GoGreenGuru is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the Website.
Accordingly:
All commercial/contractual terms are offered by and agreed to between Customers and Vendors alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to Products and services and after sales services related to Products and services. GoGreenGuru does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Customers and Vendors.
GoGreenGuru does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc.) of the Products or services proposed to be sold or offered to be sold or purchased on the Website(s).
GoGreenGuru is not responsible for any non-performance or breach of any contract entered into between the Customers and Vendors. GoGreenGuru cannot and does not guarantee that the concerned Customers and/or Vendors will perform any transaction concluded on the Website(s).
At no time shall GoGreenGuru hold any right, title or interest over the Products nor shall GoGreenGuru have any obligations or liabilities in respect of such contract entered into between Customers and Vendors.
GoGreenGuru is only a platform that can be utilized by Users to reach a larger base to buy and sell Products or services. GoGreenGuru is only providing a platform for communication and it is agreed that the contract for sale of any of the Products or services shall be a strictly bipartite contract between the Vendor and the Customer. At no time shall GoGreenGuru hold any right, title or interest over the Products nor shall GoGreenGuru have any obligations or liabilities in respect of such contract. GoGreenGuru is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of Products which are out of stock, unavailable or back ordered.
Pricing on any Product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by Vendor may be incorrectly reflected and in such an event Vendor may cancel such your order(s).
You release and indemnify GoGreenGuru and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the GoGreenGuru and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, GoGreenGuru cannot take responsibility or control the information provided by other Users which is made available on the Website.

License for Website Access

Subject to your compliance with these Terms of Use and payment of applicable fees, if any, Go Green Guru Sustainability Solutions Private Limited grants you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Go Green Guru Sustainability Solutions Private Limited. This licence does not include any resale or commercial use of this Website or its contents; any collection and use of any Product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another; or any use of data mining, robots, or similar data gathering and extraction tools.

This Website or any portion of this Website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Go Green Guru Sustainability Solutions Private Limited.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of GoGreenGuru Websites without express written consent. You may not use any metatags or any other “hidden text” utilising Go Green Guru Sustainability Solutions Private Limited’s names or trademarks without the express written consent of Go Green Guru Sustainability Solutions Private Limited. Any unauthorised use terminates the permission or license granted by Go Green Guru Sustainability Solutions Private Limited.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Home Page or any other page of GoGreenGuru Websites as long as the link does not portray Go Green Guru Sustainability Solutions Private Limited, gogreenguru.com, gogreenguru.in, gogreenguru.org, their partners, or their Products or Services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any GoGreenGuru Website logos or other proprietary graphics or trademarks as part of the link without express written consent of Go Green Guru Sustainability Solutions Private Limited.

User Conduct and Rules of the Website(s)

Your Conduct

You must not use the Website(s) in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not GoGreenGuru, are responsible for all electronic communications and content sent from your computer to us and you must use the Website(s) for lawful purposes only.

Rules Governing Conduct

You agree, undertake and confirm that Your use of the Website(s) shall be strictly governed by the following binding principles:

You shall not use the Website(s) to host, display, upload, modify, publish, transmit, store, update or share any information which:
belongs to another person and to which You do not have any right to
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
is misleading in any way
involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous
infringes upon or violates any third party’s rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity
contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page)
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses
contains video, photographs, or images of another person (with a minor or an adult).
tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users
interferes with another user’s use and enjoyment of the Website or any other similar services
infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products
violates any law for the time being in force
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
shall not be false, inaccurate or misleading
shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers

You may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:
not reply to the payment verification mail sent by GoGreenGuru
fails to produce adequate documents during the payment details verification
misuse of another Users’s phone/email
use of invalid address, email and phone no.
overuse of a voucher code
use of a special voucher not tagged to the email ID used.
returns of wrong product
refuses to pay for an order
involved in the snatch and run of any order
miscellaneous activities conducted with the sole intention to cause loss to business/revenue to GoGreenGuru
with a very high return rate
repeated request for monetary compensation for fake/ used order

GoGreenGuru may cancel any order that classify as ‘Fraud orders’ under certain criteria at any stage of the Product delivery. An order can be classified as ‘Fraud Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by GoGreenGuru:
Invalid address given in order details
Any malpractice used to place the order
Any order paced using a technological glitch/loophole.

You shall not use the Websites for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of GoGreenGuru and interrupt or causes to interrupt, damages the use by other Users of GoGreenGuru.

You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads GoGreenGuru by sharing multiple address and phone numbers or transacting with malafide intentions.

We on certain landing page even allow our Users to experience free exchange of ideas and observations regarding interest in the field of sustainability, including ‘viewing Subscriber generated content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any Subscriber generated content to any specific dedicated page on the Website, you accept and consent to the practices described in these ‘Terms of Use’ and ‘Information Security and Privacy Policies’, as well as any other terms of prescribed by the GoGreenGuru on the Website. You agree and undertake that when accessing, viewing and/or posting any Subscriber generated content on these pages you will not imitate, abuse, harass, any Subscriber/ User or violate and exploit, any of these ‘Terms of Use’ of the Website.

You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.

You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.

You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to GST, Income Tax, local levies) regarding Your use of Our Service and Your listing, purchase, solicitation of offers to purchase, and sale of Products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

From time to time, You shall be responsible for providing information relating to the Products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.

The Content posted does not necessarily reflect GoGreenGuru views. In no event shall GoGreenGuru assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

GoGreenGuru hereby disclaims any guarantees of exactness as to the finish, appearance, size, colour etc., of the final Product as ordered by the User. GoGreenGuru’s Return & Refunds Policy offers you the option to return or exchange items purchased on GoGreenGuru within the return/exchange period. Please read the Return & Refunds Policy to see the number of days up to which and under what conditions a Product can be returned/exchanged, post-delivery.

Please note that you can only use GoGreenGuru Credits to buy Products from your registered account on the GoGreenGuru app or website. GoGreenGuru Credits cannot be:
Used for payment of orders placed on other GoGreenGuru accounts.
Transferred to any other GoGreenGuru User’s account, bank account, or wallets, etc.
GoGreenGuru may unilaterally terminate Your account on any event as mentioned in the Terms Of Use. Any credits earned through loyalty or referral program, GoGreenGuru credit, and pending refunds if any will be forfeited in such case

Communication, Comments, Reviews etc.

Users of this Website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” In the event an User uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content, GoGreenGuru reserves the right to remove, refuse, delete or edit any content that in its sole judgement violates these Terms of Use and, or terminate your permission to access or use this Website.

If you do post content or submit material, and unless we indicate otherwise, you
grant GoGreenGuru a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
grant GoGreenGuru and sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to perform all further acts necessary to perfect any of the above rights granted by you to GoGreenGuru, including the execution of deeds and documents, at its request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the Website(s); that, as at the date that the content or material is submitted to gogreenguru.com:
the content and material is accurate;
use of the content and material you supply does not breach any applicable GoGreenGuru policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory);
the content is lawful.
You agree to indemnify Go Green Guru Sustainability Solutions Private Limited for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties

Claims against Objectionable Content

Because GoGreenGuru hosts multiple Community Groups and Forums for discussions, and lists multitude of Products for sale offered by Vendors on the Website(s) and hosts many thousands of comments, it is not possible for us to be aware of the contents of each and every Community group or Forum discussions, Product listed for sale, or each comment or review that is displayed. Accordingly, GoGreenGuru operates on a “notice and takedown” basis. If you believe that any content on the Website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (“Objectionable Content”), please notify us immediately by following our “Notice and Procedure for Claims on Infringement of Rights”. Once this procedure has been followed, GoGreenGuru will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.

Intellectual Property

The Website(s) is owned, controlled and operated by GoGreenGuru and Products are sold by respective Vendors. All content included on the Website(s), such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of GoGreenGuru or its content suppliers and is protected by India and international copyright, authors’ rights, database rights and other intellectual property laws. The compilation of all content on this Website is the exclusive property of GoGreenGuru and is protected by laws of India and international copyright and database right laws. All software used on this Website is the property of GoGreenGuru or its software suppliers and is protected by India and international copyright and author’ rights laws.

All material on the Website(s) is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other GoGreenGuru or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.

You may not systematically extract/ or re-utilise parts of the contents of the Website(s) without GoGreenGuru’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Website, without GoGreenGuru’s express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this Website without GoGreenGuru’s express written consent

IP Claims

GoGreenGuru respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our “Notice and Procedure for Claims on Infringement of Rights”.

Trademarks

gogreenguru.com, gogreenguru.in, gogreenguru.org, GoGreenGuru, THE GoGreenGuru LOGO, AND other communities logos, and other marks indicated on our Websites are trademarks or registered trademarks of Go Green Guru Sustainability Solutions Private Limited, in Republic of India and/or other jurisdictions. GoGreenGuru’s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of GoGreenGuru. GoGreenGuru’s trademarks and trade dress may not be used in connection with any product or service that is not GoGreenGuru’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits GoGreenGuru. All other trademarks not owned by GoGreenGuru that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by GoGreenGuru.

GoGreenGuru Software Terms

In addition to these Terms of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with GoGreenGuru Services (the “GoGreenGuru Software”).

Use of GoGreenGuru Software
You may use GoGreenGuru Software solely for purposes of enabling you to use and enjoy the GoGreenGuru Services as provided by GoGreenGuru, and as permitted by the Terms of Use, these GoGreenGuru Software Terms and any Terms. You may not incorporate any portion of the GoGreenGuru Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the GoGreenGuru Software or otherwise assign any rights to the GoGreenGuru Software in whole or in part. You may not use the GoGreenGuru Software for any illegal purpose. We may cease providing any GoGreenGuru Software and we may terminate your right to use any GoGreenGuru Software at any time. Your rights to use the GoGreenGuru Software will automatically terminate without notice from us if you fail to comply with any of these GoGreenGuru Software Terms, the Terms of Use or any other Terms. Additional third party terms contained within or distributed with certain GoGreenGuru Software that are specifically identified in related documentation may apply to that GoGreenGuru Software (or software incorporated with the GoGreenGuru Software) and will govern the use of such software in the event of a conflict with these Terms of Use. All software used in any GoGreenGuru Service is the property of GoGreenGuru and/or its affiliates or its software suppliers and protected by laws of India including but not limited to any other applicable copyright laws.

Use of Third Party Services
When you use the GoGreenGuru Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

No Reverse Engineering
You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the GoGreenGuru Software, whether in whole or in part, or create any derivative works from or of the GoGreenGuru Software.

Updates
In order to keep the GoGreenGuru Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Important Warning
Giving false, misleading or inaccurate information in the Notice to GoGreenGuru may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

Disclaimers or Warranties and Liability

Disclaimer

All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through the Websites are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, GoGreenGuru does not warrant that: the Websites will be constantly available, or available at all or the information on the Websites is complete, true, accurate or non-misleading.

You acknowledge and undertake that you are accessing the Services on the Website(s) and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Website(s). We shall neither be liable nor responsible for any actions or inactions of Vendors nor any breach of conditions, representations or warranties by the Vendors or manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the Vendors or manufacturers of the Products.

We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Website(s). While we have taken precautions to avoid inaccuracies in content, this Website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Website(s). At no time shall any right, title or interest in the products sold through or displayed on the Website(s) vest with GoGreenGuru nor shall GoGreenGuru have any obligations or liabilities in respect of any transactions on the Website(s).

All the Products sold on the Websites are governed by different state laws and if the Vendor is unable to deliver such Products due to implications of different state laws, the Vendor will return or will give credit for the amount (if any) received in advance by the Vendor from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not control or direct what people and others do or say, and we are not responsible for their actions or conduct (whether online or offline) or any content that they share (including offensive, inappropriate, obscene, unlawful and other objectionable content).

Indemnity and Release

You shall indemnify and hold harmless Go Green Guru Sustainability Solutions Private Limited, its owner, its affiliates, its partners, its licensees, its subsidiaries, its group companies (as applicable) and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use, Information Security and Privacy Policy, other policies or any document incorporated by reference, or your violation of any law, rules, regulations or the rights (including infringement of intellectual property) of a third party.

You hereby expressly release Go Green Guru Sustainability Solutions Private Limited and/or its owner, its partners, its affiliates, its licensees, its subsidiaries, its group companies and/or any of its respective officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Limitation of Liability

In no event shall GoGreenGuru be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
the use or the inability to use the Services or Products
unauthorized access to or alteration of the User’s transmissions or data
breach of condition, representations or warranties by the manufacturer of the Products
any other matter relating to the Services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Websites or Service. GoGreenGuru shall not be held responsible for non-availability of GoGreenGuru Websites during periodic maintenance operations or any unplanned suspension of access to GoGreenGuru Websites. The User understands and agrees that any material and/or data downloaded at GoGreenGuru Websites is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, GoGreenGuru’s liability shall be limited to an amount equal to the Products purchased value bought by You. GoGreenGuru shall not be liable for any dispute or disagreement between Users

E-Platform for Communication

Other Businesses

Parties other than GoGreenGuru and its affiliates may operate stores, provide services, or sell product lines on GoGreenGuru. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. You agree, understand and acknowledge that GoGreenGuru is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that GoGreenGuru is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the Website(s). We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. GoGreenGuru does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other terms of use.

Communication

When you visit gogreenguru.com you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website(s) or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the Website(s) and/or your order placed on the Website(s).

Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website.

Selling

Terms of Sale (between Vendor and Customer)

Please read these conditions carefully before placing an order for any Products with the Vendors (“We” or “Our” or “Us”, wherever applicable) on the GoGreenGuru Websites. These conditions signify your agreement to be bound by these conditions.

In addition, when you use any current or future GoGreenGuru service (eg: Wishlist or Marketplace for products and/or services, or subscriptions, events, trainings, seminars, workshops, webinars), you will also be subject to the terms, guidelines and conditions applicable to that service (“Terms”). If these Terms of Sale are inconsistent with such Terms, the Terms will control.

Terms for Selling on GoGreenGuru (between GoGreenGuru and Vendor)

As a registered vendor, you are allowed to list item(s) for sale on the Website(s) in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on the Website(s). You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe actual condition of the Product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single Product in multiple quantities across various categories on the Website. GoGreenGuru reserves the right to delete such multiple listings of the same Product listed by you in various categories.

Terms Relating to Sale of Products to You

This section deals with terms and conditions relating to the sale of Products on the Website(s) by us to you.

Our Contract

Your order is an offer to us to buy the Product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the Product(s) ordered. We only accept your offer, and conclude the contract of sale for a Product ordered by you, when the Product is dispatched to you and an e-mail confirmation is sent to you that the Product has been dispatched to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Dispatch Confirmation E-mail.

You can cancel your order for a Product at no cost any time before we send the Dispatch Confirmation E-mail relating to that Product.

Returns and Refunds

Please review our [Returns and Refunds Policy], which applies to Products sold by us.

Availability

We list availability information for Products sold by us on the Website(s), including on each product information page. Beyond what we say on that page or otherwise on the Website(s), we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any Products you order turn out to be unavailable.

Pricing Policy

Items in your [Shopping Cart] will always reflect the most recent price displayed on the item’s product detail page. All prices are listed in Indian Rupees. All prices are exclusive of Goods and Services Tax (“GST”), duties and cesses as applicable – unless stated otherwise. The applicable GST rates will be displayed separately.

All prices are listed in Indian Rupees. “Price”, as displayed, is exclusive of all taxes. All applicable taxes shall be displayed separately at the appropriate rate. Items in your [Shopping Cart] will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may change between the time you place it in your basket and the time you purchase it.

If you are a business customer shopping on GoGreenGuru Business, the Price (mentioned above) may mean the “Business Price”, if a discounted price is available to you for the product which shall be exclusive of all taxes. For the bulk purchases being made by you, the Price may mean the “Quantity Price” which is inclusive of any discounts on the products purchased by you.

GoGreenGuru doesn’t offer price matching for any items sold by any Vendor on our Website or other websites.

Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses etc.

Health and Safety

By purchasing any Product from our Website, you acknowledge that you have read and understood the respective product manufacturers Health & Safety Guidelines, before use.

Children

Use of GoGreenGuru is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.

Notice and Procedure for Claims

Notice

If you believe that your rights are being violated by an item or information on the GoGreenGuru Websites, you may fill out and submit the Notice (as set out below). This signed form can be sent via E-mail PDF to the grievance@gogreenguru.com. The format of the Notice is available at FAQs.

Notice and Procedure On Infringement of Rights

If you believe that your rights are being infringed, you may fill out and submit the Notice. We respond expeditiously to all who complete and submit the Notice to communicate concerns about any alleged infringement.

Upon receipt of a Notice we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defences, all of which are expressly reserved. Furthermore, in submitting a Notice, you grant to GoGreenGuru the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice to the parties involved in the provision of the allegedly infringing content. You agree to indemnify GoGreenGuru for all claims brought by a third party against GoGreenGuru arising out of or in connection with the submission of a Notice.

Notice and Procedure for informing GoGreenGuru regarding Objectionable Content

If you believe that any content on, or advertised for sale on, the Website(s) contains any Objectionable Content as defined above, please notify us immediately by copying the Notice below to GoGreenGuru of Objectionable Content into your word processor program, complete it in accordance with the instructions set out in the Notice and send a signed copy via E-mail PDF to the Grievance Officer @ grievance@gogreenguru.com

Please note that this procedure is exclusively for notifying GoGreenGuru of Objectionable Content on or advertised for sale on the Website(s). Please provide your address, telephone number, and e-mail address when sending the notice to us.

Important Warning: Giving false, misleading or inaccurate information in the Notice to GoGreenGuru may result in civil and/ or criminal liability.

Format of Notice to GoGreenGuru of Objectionable Content

Re: Objectionable Content on GoGreenGuru
I, [Please set out your full name] of [please give your postal address], [please set your occupation] , says as follows:

I refer to the website www.gogreenguru.com (“the website”). I make this statement in support of my giving GoGreenGuru notice that, via the website, it is causing or contributing to the publication of Objectionable Content.
The Objectionable Content (delete whichever paragraph is not applicable): (a) appear in a book being sold by GoGreenGuru via the website entitled [please state the book name and its author]. The Objectionable Content appear on page [please state the page number(s) where you consider the words constitute Objectionable Content]. OR (b) appear on the website at [please cut and paste the address of the relevant Web page from the website where the Objectionable Content appears].
The words/ content that I consider to be Objectionable Content are [please repeat the exact words you are complaining about].
This content is Objectionable Content because [please state why you consider the content is Objectionable Content].
I understand that this statement may be used in any court proceedings that may arise out of or relating to the Objectionable Content which I have complained about.
Statement of Truth
I declare the facts stated above to be true.
Signed:
Dated:

Other Terms Relating to the Use of the Website(s)

Sanctions and Export Policy

You may not use any GoGreenGuru Service if you are the subject of sanctions by Government of India or of sanctions consistent with Indian law imposed by the governments of the country where you are using GoGreenGuru Services. You must comply with all Indian or other export and re-export restrictions that may apply to goods, software (including GoGreenGuru Software), technology and services.

Termination

GoGreenGuru may suspend or terminate your use of the Website(s) or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until GoGreenGuru chooses to terminate them.
If You or GoGreenGuru terminates your use of the Website(s) or any Service, GoGreenGuru may delete any content or other material relating to your use of the Service and GoGreenGuru will have no liability to you or any third party for doing so. However, your transactions details may be preserved by GoGreenGuru for purposes of tax or regulatory compliance.
GoGreenGuru may unilaterally terminate Your account on any event as mentioned in the Terms Of Use. Any credits earned through loyalty or referral program, GoGreenGuru credit and pending refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at the sole discretion of GoGreenGuru.
If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead GoGreenGuru by sharing multiple address and phone numbers or transacting with malafide intentions then GoGreenGuru reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.

Sale in India Only

Unless otherwise specified, the material on the Websites is presented solely for the purpose of sale in India. GoGreenGuru makes no representation that materials in the Websites are appropriate or available for use in other locations/ countries other than India. Those who choose to access Website from other locations/ countries other than India do so on their own initiative and GoGreenGuru is not responsible for supply of products/ refund for the Products ordered from other locations/ Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Alterations or Amendments to the Conditions

We reserve the right to make changes to our Websites, policies, these Terms of Use and Terms of Sake at any time. You will be subject to the policies, Terms of Use and Terms of Sale in force at the time that you use the Website(s) or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Hyderabad.

Our Contact Details

This website is operated by Go Green Guru Sustainability Solutions Private Limited.

For the gogreenguru.com website, you could contact us by visiting: www.gogreenguru.com/contact-us

Disclaimer

You acknowledge and undertake that you are accessing the services on the Website(s) and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through GoGreenGuru. We shall neither be liable nor responsible for any actions or inactions of Vendors nor any breach of conditions, representations or warranties by the Vendors or manufacturers of the Products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the Vendors or manufacturers of the Products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the Products listed or displayed or transacted or the content (including Product or pricing information and/or specifications) on the Websites. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the Products sold through or displayed on the Websites vest with GoGreenGuru nor shall GoGreenGuru have any obligations or liabilities in respect of any transactions on the Websites.

Delivery Related – User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non-delivery of order or signature verification) shall be notified to GoGreenGuru within 7 days from the alleged date of delivery of product reflecting on the GoGreenGuru portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. GoGreenGuru disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in proof of delivery) after 7 days from the alleged date of delivery of product reflecting on the WebSite.

Cart Notification

You understand that, in the event selected Products in your cart is out of the inventory, GoGreenGuru provides You an option in your cart to select the product of another Vendor, You understand that price of the Product by another Vendor may differ.

Multiple Vendors

You understand that products of a particular category/ description may be sold on the Website by multiple Vendors and the product price on the listing page of the Website, may not always reflect the lowest price for that particular category/ description. This is because the Vendor whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the Website for a specific category/ description, You will have access to the price offered by all Vendors on the Website for the relevant category/ description.

Convenience Fee

Subject to the Terms of Use and the below terms and conditions, GoGreenGuru may levy a convenience fee on all low value orders on the Website, as detailed in FAQ and for cases provided under point 5 below, hereinafter collectively referred to as “Convenience Fee”.

The Convenience Fee shall be specified on the shopping cart page on the Website.
The Convenience Fee shall be charged on the overall order value.
GoGreenGuru reserves the right to modify/waive off the Convenience Fee from time to time.
The Convenience Fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Go Green Guru Sustainability Solutions Private Limited.
To protect the rights of Customers, GoGreenGuru reserves the right to collect Convenience Fee for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Guru Sangameshwar
Grievance Officer
C9, Organo Naandi, H#4-61, Sy#146-152, Venkapally-Bakaram Road, Aziz Nagar, Himayath Nagar PO, Hyderabad-500075
grievance@gogreenguru.com
Time: Mon – Fri (9:00 – 18:00).

Please read the Terms of Use carefully before using the Website. By using the Website, you signify your agreement to be bound by these conditions.

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